Arbuthnot Latham’s 2025 client survey results provide clear evidence that its relationship-led model continues to resonate with both private and commercial clients. The feedback, gathered through a structured survey conducted during 2025, shows consistently high levels of satisfaction across core service areas and a strong willingness among clients to recommend the bank to others.
The survey indicates that the vast majority of clients are satisfied or very satisfied with the service they receive. Clients report positive experiences not only with day to day banking support but also with more complex financial requirements. Relationship managers and their wider teams are viewed as accessible, responsive and knowledgeable.
The bank also achieved a strong net promoter score, reflecting a high level of client advocacy. In practical terms, this suggests that many clients are prepared to recommend Arbuthnot Latham to peers and business contacts. Client commentary within the survey underlines the importance of personal contact and continuity. Respondents frequently reference the value of having a dedicated relationship manager who understands their personal or commercial circumstances.
Arbuthnot Banking Group PLC (LON:ARBB), operating as Arbuthnot Latham, offers private and commercial banking products and services in the United Kingdom. Established in 1833, Arbuthnot Banking is headquartered in London, United Kingdom.
