RM is using candidate experience to strengthen its position in digital assessment. Through RM Assessment, the company has brought together experts from professional qualification and general qualification awarding bodies to examine what candidates expect from assessment and how technology can improve the process.
RM already operates across much of the assessment lifecycle. Its services include test creation, digital delivery, marking, results, feedback, invigilation, remote proctoring, AI-supported marking, adaptive comparative judgement and malpractice detection. The company is therefore targeting a market where assessment providers are under pressure to modernise while maintaining reliability, integrity and consistency.
Assessment organisations want to improve the candidate experience, but they cannot introduce technology without considering operational risk. New systems must work at scale, protect assessment integrity and fit established processes. That creates an opportunity for suppliers that can support more than one stage of assessment.
RM’s portfolio is designed around that requirement. Its RM Ava platform supports end-to-end digital assessment, while its wider services allow customers to adopt individual capabilities where needed.
An organisation may begin with digital delivery, marking, proctoring or feedback before moving towards a broader digital assessment model. That reduces dependence on a single product and gives RM scope to deepen relationships as customers expand their use of technology.
The company works with governments and ministries of education, awarding organisations, language test publishers, higher education institutions, professional qualification bodies and multi-academy trusts. These customers often operate complex assessment systems where change is difficult to introduce quickly. That makes timing important.
Digital assessment adoption is likely to depend on practical implementation rather than technology alone. Providers must decide when to change, which parts of the assessment process to modernise first and how to manage the risks involved.
RM is positioning itself around those decisions. Its roundtable gives the company direct exposure to the priorities of assessment organisations while also reinforcing the relevance of its existing technology. The discussion covers candidate expectations, barriers to change and the actions that can be taken now.
The candidate experience theme also connects directly with several parts of the company’s portfolio. Remote proctoring can support flexible assessment delivery. AI-supported marking can assist marking processes. Digital feedback can improve how results are communicated. Malpractice detection can help protect assessment integrity.
RM plc (LON:RM) is a global EdTech provider of learning and assessment solutions, supporting the full learning journey, from early years through to higher education and professional qualifications.
