Retail technology spending increasingly depends on whether software can deliver measurable commercial benefits rather than simply add new functionality. For itim, the business case for an order management system centres on connecting inventory, sales channels and fulfilment in a way that can potentially improve availability, protect margins and make existing retail assets more productive.
An order management system, or OMS, provides a unified view of inventory across stores, warehouses and potentially suppliers or concessions. Orders can be processed regardless of whether they originate online, through mobile devices, at the point of sale, on in-store tablets or through third-party channels. The system can then route those orders to the most appropriate fulfilment location, including distribution centres and individual stores.
Stock which might otherwise remain unavailable to a particular customer can become accessible across multiple channels. In seasonal retail, where inventory can become fragmented across a store estate as a season progresses, this can reduce the risk that products remain unsold in one location while appearing unavailable elsewhere.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors. Itim adds retail value by helping multi-channel retailers optimise their business and their stores to improve financial performance and compete more effectively with the “Amazons”.
