At DTW26, the focus was on how operators can use AI across real business processes while keeping control over risk, governance and system reliability.
Telecoms operators are under pressure to modernise billing, customer management and operational systems, but they cannot afford disruption to services that sit at the centre of revenue generation. AI may improve automation and decision-making, but only if it is connected to trusted systems and managed through clear controls.
Cerillion’s message from DTW26 was that AI agents should not operate as standalone tools. They need access to the systems of record that hold customer, product, service and billing data, while remaining subject to defined business rules. This is where Cerillion sees an important role for Open APIs, which allow AI agents to act on enterprise systems in a controlled and auditable way.
The company also highlighted the need for governance. As AI becomes more involved in operational decisions, operators need to know what actions have been taken, why they were taken and whether they followed policy. Cerillion’s AI Management Centre is designed to address that issue by giving visibility over agent decisions and helping organisations manage AI use inside existing enterprise controls.
Access to third-party AI services and commercial terms can change quickly. Cerillion’s response is to use a model abstraction layer, so operators are not locked into a single model or provider. That approach gives customers more flexibility as AI technology and pricing continue to evolve.
AI can help manage complexity, but it still depends on reliable access to business data and well-designed processes. Cerillion’s API-first architecture is presented as a way to expose core business logic securely and support automation without forcing operators into a disruptive overhaul of their existing environment.
The company also used DTW26 to show how these ideas apply beyond theory. Cerillion took part in two Moonshot Catalyst projects. One focused on using terrestrial and non-terrestrial networks, AI and edge capabilities to improve supply-chain resilience and reduce vaccine waste in transit. The other demonstrated how autonomous agents could work within policy controls to support high-performance connectivity at large-scale events.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
