Cerillion has highlighted AI adoption, digital transformation and product development as key priorities following its 2026 Customer Forum in London.
The two-day event brought together customers and company representatives to discuss developments across the telecommunications industry, share operational challenges and contribute to Cerillion’s product roadmap.
Discussions focused on AI, customer experience, digital engagement, operational efficiency and the development of business support systems and operations support systems (BSS/OSS).
Cerillion provided updates on its product roadmap and previewed its upcoming 26.2 release. AI was a central topic, with sessions examining potential applications across telecommunications operations, customer engagement and business processes.
Customer roundtables gave attendees the opportunity to discuss AI adoption and share practical use cases. The event also included discussions on 5G Standalone, digital transformation, partner management and business-to-business strategy.
Several customers presented examples of their work with Cerillion technology. Sinal discussed its digital transformation programme, while Telesur outlined its adoption of new capabilities following an upgrade to Cerillion 26.1.
Neos Networks received the AI Pioneer Award for its use of AI across BSS operations, following improvements to billing accuracy, automation and operational efficiency.
Other awards recognised customer developments in transformation, early technology adoption and mobile brand innovation. Sinal received the Spark Award, Telesur won the Trailblazer Award, while Gibtelecom and MVNX jointly received the Brand Innovation Award.
Gibtelecom and MVNX demonstrated different approaches to supporting mobile brands through Cerillion’s platform. Gibtelecom operates its Lobster and Gibtelecom brands through a single Cerillion instance, while MVNX’s platform supports 17 mobile virtual network operators in South Africa.
The second day focused on technology architecture, operational efficiency and the future of communications services. Discussions included managing multiple brands, platform upgrades, service innovation and opportunities arising from 5G Standalone.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
