Cerillion has launched version 26.2 of its BSS/OSS Suite, introducing four agentic AI capabilities and increasing its TM Forum Open API certifications to 47.
The new AI agents are designed to automate customer service, service configuration, product development and customer retention for telecoms operators.
The Customer Care Agent supports customer enquiries and service resolution, while the Service Configuration Agent automates technical configurations and network integrations.
Cerillion has also added competitor-aware package design to its Enterprise Product Catalogue, helping operators develop products and pricing based on competing market offers. Its Predictive Churn capability uses machine learning to identify customers at risk of leaving and support targeted retention campaigns.
The latest release also introduces a native Nchf interface for 5G standalone charging, allowing REST-based and Diameter charging to operate within a single deployment.
Further enhancements include a Dynamic Catalogue Workspace, providing product teams with tools to compare and update products, packages and pricing structures.
Cerillion now holds 47 TM Forum Real World Open API certifications, including 15 added since version 26.1. Its Enterprise Product Catalogue has also received TM Forum Open Digital Architecture Component Certification for Product Catalogue Management.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
