Verizon is expanding its relationship with Google across AI, network infrastructure and consumer services, giving the company several ways to improve efficiency, retain customers and generate additional revenue.
The latest step is a broader partnership with Google Cloud. Verizon plans to use Gemini Enterprise across customer service, network operations, marketing and internal workflows. Google Cloud technology already supports most of Verizon’s monthly inbound consumer calls and chats. More automation could lower service costs, improve response times and help Verizon identify network issues earlier. In a mature wireless market, even modest improvements in churn, acquisition costs and operating efficiency can support margins and cash flow.
The AI partnership sits alongside a separate agreement under which Verizon will provide more than $1 billion of dark fibre infrastructure to connect Google data centres.
Recent operating results provide a stronger base for this strategy. Verizon reported 184,000 consumer postpaid phone net additions in the second quarter, its best result in five years, as well as 348,000 broadband net additions. Adjusted EBITDA reached $13.7 billion, adjusted earnings per share rose to $1.30 and free cash flow increased to $6.4 billion. Management also raised guidance for service revenue, earnings and free cash flow.
Verizon is also using Google products to support customer retention. Its Simplicity plans are designed to reduce acquisition costs and encourage longer customer relationships. The company has paired these plans with exclusive Google Pixel 11 offers, annual device upgrades and the removal of certain activation and upgrade fees.
Global Opportunities Trust has exposure to this strategy through its holding in Verizon Communications, which represented 2.7% of the trust’s net assets as at 30 June 2026.
Global Opportunities Trust plc (LON:GOT) invests globally in undervalued asset classes without reference to the composition of any stock market index.
