itim is developing a methodology for deploying AI agents across retail operations, with the aim of automating and optimising business processes that remain dependent on manual work, spreadsheets and legacy systems.
The company’s itimAIQ framework is built around a straightforward principle: AI adoption should start with the business process, not the technology.
itim believes retailers first need to map how a process works, identify where manual intervention takes place and understand where existing systems fail to support efficient decision making. AI agents can then be designed to automate those steps, improve decisions and connect activities across existing systems.
The approach targets core retail functions including assortment planning, buying, stock intake management, stock distribution, pricing and customer engagement. Rather than requiring retailers to replace their technology estates, itim sees AI agents sitting above existing systems and filling the operational gaps between them.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors. Itim adds retail value by helping multi-channel retailers optimise their business and their stores to improve financial performance and compete more effectively with the “Amazons”.
