Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has announced the successful completion of a major upgrade for Telesur, the leading telecommunications provider in Suriname, with the implementation and launch of the latest version of Cerillion’s BSS/OSS suite, Cerillion 26.1.
The transition to Cerillion 26.1 gives Telesur access to a broad range of new capabilities. Notably, Cerillion’s Promotions Engine enables Telesur to design, configure and launch new offers much more quickly. The new release also brings AI-powered agents to support greater automation and operational efficiency, along with an expanded range of TM Forum Open APIs, which simplify integration.
In addition, updates to CRM Plus give Telesur’s teams a clearer, real-time view of customer data, bringing together information from across different systems to support more informed interactions and simplify user training. Together, these enhancements are helping Telesur to accelerate the creation of new services, improve customer engagement, and maintain a secure, future-ready platform aligned with evolving industry standards.
In the next phase of work for Telesur, Cerillion will roll out its new composable Self Service module, which enables more flexible digital journeys and supports e-‘Know Your Customer’ (eKYC) for customer onboarding.
Doric Ramlakhan, CEO of Telesur, commented:
“Our upgrade to Cerillion 26.1 has been very smooth and straightforward, which is a real achievement for a project of this scale.
“We now have some exciting new capabilities at our fingertips, from launching promotions much more quickly to harnessing AI and making better use of customer data. Just as importantly, we have made this significant step forward with minimal disruption to the business, which speaks to the strength of our partnership with Cerillion.”
Arif Bhavnagarwalla, Customer Operations Director, Cerillion commented:
“Moving to Cerillion 26.1 gives Telesur a significant increase in capability, with our Promotions Engine providing much greater speed and flexibility in launching new offers, alongside AI-driven automation and an API-first architecture. The smooth ‘go-live’ is testament to the close working relationship between our two teams, and we look forward to building on that success in the next phase.”
