Actual Experience plc (LON: ACT) CEO Dave Page joins DirectorsTalk to discuss two significant new customer deployments. Dave gives some hints as to who these customers could be, the size of the customers, what land and expand deals are, how the customers came about and what this says about the future of the company.
Actual Experience analytics provide the digital Voice of the Customer. This is a real-time, data-driven view of what end users would say about the quality of a company’s digital products and services, and why. Our customers can analyse everything that impacts the experience quality in their digital supply chains, for any service, type of user or the Internet of Things. It gives them complete transparency from the point of provision to the point of use and whether inside or outside their business’s control. The insights can be used to make continuous improvements to their business performance.
The company is listed on the London Stock Exchange, with development Headquarters in Bath, UK, and also have offices in London. Its unique and patented digital analytics-as-a-service is founded on ten years of cutting-edge research at Queen Mary University of London.