# Cerillion unveils flexible Self-Service module for enhanced telecom engagement

- Link: https://www.directorstalkinterviews.com/cerillion-unveils-flexible-self-service-module-for-enhanced-telecom-engagement/4121175494
- Published: 2024-10-28T11:32:23+00:00
- Author: Amilia Stone

**[Cerillion plc](https://www.directorstalkinterviews.com/company/cerillion-plc/cer.l)**(
[LON:CER](https://www.directorstalkinterviews.com/company/cerillion-plc/cer.l)),
has introduced the general availability of Cerillion 24.2, the latest update to 
its pre-integrated BSS/OSS suite. This release centres on the new composable Self
Service module, designed to advance digital engagement for telecom service providers.

The Self Service module is constructed on a new architecture, prioritising a user-
focused design. Its adaptable user interface framework includes advanced digital
experience composition, streamlined content management for one-click deployments,
and detailed user behaviour analytics. This system is crafted to enable effortless
sales journeys and seamless service management, offering telecom companies flexibility
and control over the user experience.

Telecom providers (CSPs) no longer face the dilemma of choosing between off-the-
shelf self-service products, which are fast to implement but lack adaptability, 
and fully customised solutions, which are often costly to develop and maintain. 
Cerillion’s Self Service module addresses both needs, combining a commercially available
product with ongoing support from a well-established BSS/OSS provider. Additionally,
it incorporates cutting-edge technology to deliver a modern digital engagement solution
that is both cost-effective for initial implementation and flexible enough to adapt
and evolve over time.

This Self Service module aligns with Cerillion’s principle of offering adaptability
through configuration, avoiding costly customisation. The core product remains standard
across customers, while differentiation is achieved through a no-code design system.
Furthermore, the Self Service Pro option provides a visual content management system,
allowing full control over the digital experience and facilitating integration with
external data sources.

Louis Hall, CEO of Cerillion, remarked on the release, underscoring the company’s
commitment to supporting CSPs with scalable solutions that drive operational efficiency
and enhance customer experience. He highlighted that Cerillion 24.2 and its Self
Service module allow telecom providers to deliver tailored, frictionless customer
journeys without the usual time and cost constraints associated with customisation.
This release promises both rapid market entry and long-term flexibility.

With an open and decoupled architecture, Cerillion Self Service is pre-integrated
within Cerillion’s BSS/OSS suite and can also connect with any BSS/OSS platform 
via standard TM Forum Open APIs.

Cerillion 24.2 represents a significant step forward for digital engagement solutions
in the telecom industry, providing a flexible, future-proof option for CSPs looking
to enhance customer experiences efficiently.

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