# BT Group revenue & profit down due primarily to the impact of Covid-19

- Link: https://www.directorstalkinterviews.com/bt-group-revenue-profit-down-due-primarily-to-the-impact-of-covid-19/412958762
- Published: 2021-02-04T07:39:09+00:00
- Author: Amilia Stone

**[BT Group plc](https://www.directorstalkinterviews.com/ftse-company/bt-group-plc/bt-a.l)**(
LON:BT.A) has announced its trading update for the nine months to 31 December 2020.

**Key strategic developments:**

•   Creation of a new technology unit – Digital – to lead our digital innovation
agenda from 1 April 2021; Digital will lead the IT, process and business transformation
of BT and develop and deliver new growth products, platforms and services

•   Sale agreed of selected business units in Italy

•   Continued progress on our wider modernisation programme including the creation
of a standalone procurement company

**Operational:**

•   Openreach’s FTTP network now reaches 4.1m premises, built at an average run 
rate of 42k premises passed per week in the quarter; remains on track to achieve
4.5m by March 2021

•   Openreach’s first copper stop-sell now live in Salisbury, extending to 2.2m 
premises by January 2022

•   FTTP commercial offers extended; all of Openreach’s major communications provider
customers now selling FTTP with strong increase in sales in Q3; Openreach achieved
record 17k FTTP orders per week

•   5G in 125 locations and 5G  ready customer base now over 2.1m; EE has taken 
top spot in Rootmetrics’ latest national results for the 15th consecutive time with
5G in more places than any other network according to Rootmetrics

•   Consumer fixed ARPC down 5.8% year on year due to commitments to meet our fairness
agenda, investment in our long term strategic base and declining voice usage; postpaid
mobile ARPC down 6.9% year on year due to increased SIM-only mix, decline in roaming
and out of bundle revenue

•   In Consumer, BT brand at its highest NPS^(1) ever, as evidenced by strong BT
sales and churn performance

•   Enterprise retail and wholesale order intakes up 8% to £3.2bn and 5% to £1.2bn
respectively on a 12-month rolling basis

•   Global order intake up 1% to £4.1bn on a 12-month rolling basis

**Financial:**

•   Revenue £16,058m, down 7% due primarily to the impact of Covid-19 on Consumer
and our enterprise units, ongoing legacy product declines and divestments of domestic
businesses in Spain, Latin America and France

•   Adjusted^(1) EBITDA £5,603m, down 5%, driven by the fall in revenue, partially
offset by H1 sports rights rebates, savings from our modernisation programme and
other cost initiatives including Covid-19 mitigating actions

•   Reported profit before tax £1,591m, down 17%, due to reduced EBITDA

•   Normalised free cash flow^(1) £830m, down 17%, due to reduced EBITDA and higher
cash capital expenditure, offset by a cash receipt from the monetisation of a non-
strategic revenue stream generated from our building infrastructure and timing of
tax payments

•   Capital expenditure up 5% to £3,030m, primarily driven by increased fixed and
mobile network investment

•   Outlook for 2020/21: Unchanged except for lower end of normalised free cash 
flow^(1) outlook range raised to £1.3bn; revised range £1.3bn-£1.5bn; the EBITDA
outlook range remains at £7.3bn-£7.5bn

> **Philip Jansen, Chief Executive, commenting on the results, said**
> During the current Covid-19 pandemic, BT has continued to deliver for our customers
> and invest in our networks, our modernisation programme, and our products and 
> services in recognition of the ever increasing need for improved and faster connectivity.
> We delivered results in line with our expectations for the third quarter and remain
> on track to deliver our 2020/21 outlook despite even greater Covid-19 restrictions
> than previously forecast. BT has shown again that it has the spirit and determination
> to step up and deliver for our customers, keeping them connected with a range 
> of initiatives. I am particularly proud of the ongoing work and investments we
> are making to support school children, SMEs and the NHS during the pandemic.
> We continue to make significant investments in our industry leading networks; 
> with FTTP having now passed over 4m premises and 5G available in 125 towns and
> cities, we’re firmly on track to deliver our March 2021 targets. Openreach FTTP
> orders accelerated even further to reach another record level of 17k per week.
> We have demonstrated continued improvement in our operational performance, including
> acceleration of FTTP and 5G take-up, and customer satisfaction metrics. This reflects
> our progress in creating valued, reliable, stand out customer experiences and 
> propositions; the next evolution of our flagship convergence proposition, Halo
> 3+, will drive even further progress.
> As the WFTMR2 consultation process draws to a close we’re focused on ensuring 
> the new regulation will create an environment to allow for fair returns across
> our industry including the additional significant network investment we are poised
> to undertake. The latest proposals from Ofcom are positive for investment in many
> areas, but there are key points of clarity still needed to unlock the fibre investment
> the country needs; and we still need to see concrete progress from Government 
> on the things they can do to support the fibre roll out.
> With no material impact expected from the Brexit deal and our resilient results
> so far this year I remain confident in our EBITDA expectation of at least £7.9bn
> for 2022/23. Looking further ahead our new Digital unit will enable us to accelerate
> our digital and business transformation programmes and to deliver digital platforms
> that bring together best-in-class services for our customers, further securing
> a brighter and more sustainable future for the group.

_^(1) See Glossary on page 5_

_^(2) Wholesale Fixed Telecoms Market Review_

| **Nine months to 31 December** | **2020
£m
 | 2019
£m
 | Change
%
 | 
|   |  |  |  | 
| Reported measures |   |   |   | 
| Revenue | 16,058  |  17,246  | (7) | 
| Profit before tax | 1,591  |  1,911  | (17) | 
| Profit after tax | 1,276  |  1,526  | (16) | 
| Capital expenditure | 3,030  |  2,877  | 5 | 
|   |   |   |   | 
| Adjusted measures |   |   |   | 
| Adjusted^(1) Revenue | 16,084  |  17,192  | (6) | 
| Adjusted^(1) EBITDA | 5,603  |  5,900  | (5) | 
| Normalised free cash flow^(1) | 830  |  1,000 |  (17) | 
| Net debt^(1) | 17,294  |  18,234  | £(940)m |

Unless otherwise stated, the following commentary relates to the nine months to 
31 December 2020

**Consumer: Strong service performance, Covid-19 headwinds continue**

Revenue declined year on year as the negative impact of Covid-19 resulted in the
continued partial closure of retail stores and pubs & clubs regionally. Further 
pressures on mobile revenue were reduced roaming and lower out of bundle usage; 
reduced prepaid activity and increased SIM-only mix diluting postpaid ARPC, which
were partly offset by higher equipment revenue. Fixed revenue declined through lower
out of contract price rises and copper price reductions to address back book pricing
combined with a continued decline of our voice only customer base and call volumes.
EBITDA declined in line with lower revenue and continued customer investment in 
both copper to fibre migrations and growth of our FTTP base, partially offset by
H1 sports rights rebates and tight cost management, boosted by our transformation
programme. Broadband base growth helped offset the ARPC decline aided by our largest
quarterly increase of 88k in the FTTP base which now stands at 686k. Our 5G ready
customer base has increased to over 2.1m and 5G is now live in 125 towns and cities.
Our exclusive Full Works Plan for iPhone supported a successful iPhone 12 launch,
with EE customers enjoying Apple Music, Apple TV+ and Apple Arcade for the duration
of their plan, along with unlimited mobile data on the UK’s number one network. 
Lockdown restrictions in Q4 are expected to further impact trading performance with
almost our entire retail estate closed in addition to all pubs and clubs.

**Enterprise: Continued Covid-19 impacts but ongoing focus on transformation, innovation
and partnerships**

Revenue was down predominantly due to continued impacts from Covid-19 and ongoing
declines in legacy products. Excluding the divestments of Fleet and Tikit in the
prior year, revenue was down 6% and EBITDA was down 11%. The decline in profit was
mainly a result of Covid-19, partly offset by lower costs from our transformation
programme. In the quarter, cash benefited from the monetisation of a non-strategic
revenue stream generated from our building infrastructure. Retail order intake increased
8% to £3.2bn and wholesale order intake increased 5% to £1.2bn on a 12-month rolling
basis, both helped by a strong performance in the third quarter. Since the relaunch
of our Halo business product last year as part of our Small Business Support Scheme,
25k businesses are now able to stay better connected to their customers when working
remotely or on the move. We have strengthened our support for SMEs, adding a new
mentoring programme in partnership with Digital Boost. We also collaborated with
the University of Warwick and Warwickshire County Council to switch on the UK’s 
first dedicated public 5G network for a connected campus, bringing ultrafast 5G 
mobile to students and staff through our EE mobile network, as well as providing
a series of 5G led use cases. We extended our partnership with RingCentral, combining
the best of BT’s network leadership and resources with RingCentral’s industry-leading
technology. Our ‘Cloud Work provided by RingCentral’ offering provides UK businesses
and public sector customers with a seamless communications experience for distributed
workforces to collaborate effectively. We expect Covid-19 to impact trading and 
business insolvencies, particularly our direct and indirect SME customers, in Q4
and into 2021/22. In addition, we expect to see some opex investment in Q4 as part
of our transformation plans. In the quarter we also exercised our call option to
purchase the remaining 30% non-controlling interest in BT OnePhone Limited. We expect
to finalise the purchase in H1 2021/22, the purchase price will be based on independent
valuations.

_^(1 )See Glossary on page 5. Commentary on revenue and EBITDA is based on adjusted
measures._

_^(2 )On 1 April 2020, Supply Chain and Pelipod, which serve several parts of BT,
were transferred from Enterprise to the central procurement team and as a result
will now be reported in Group ‘Other’ financial results. The prior year comparative
for the Enterprise and Other CFU results has been restated to reflect this. Refer
to the announcement on 29 June 2020 for further information._

**Global: Continued execution of strategy helping to reduce Covid-19 impact**

Revenue was negatively impacted by Covid-19, divestments of domestic businesses 
in Spain, Latin America and France, mature and legacy portfolio declines and an 
£8m negative impact from foreign exchange movements. Revenue excluding divestments
and foreign exchange was down 10%. EBITDA was down reflecting the impact of divestments,
prior year favourable one-offs and a £4m negative impact from foreign exchange movements.
EBITDA, excluding divestments, one-offs and foreign exchange was up 6%. The negative
impact of Covid-19 on revenue was more than offset by lower operating costs reflecting
ongoing transformation and Covid-19 mitigation actions. Order intake in the quarter
was £1.2bn, up 1% despite the impact of Covid-19. On a 12-month rolling basis it
was £4.1bn, also up 1% year on year. During the quarter we completed the sale of
selected domestic operations and infrastructure in Latin America and France. We 
also agreed the sale of selected business units in Italy serving domestic public
administration and SMEs. The transaction is subject to regulatory approval and is
expected to complete in Q1 2021/22. We continue to see a reduction in spending and
a more cautious approach from our multinational customers resulting in cancellations
and delays to purchasing cycles, which will negatively impact revenue and EBITDA
in Q4 and subsequent periods.

**Openreach: FTTP build remains on track**

Revenue growth was driven by higher rental bases in fibre-enabled products^(1), 
up 17%, and Ethernet, up 8% at quarter end. This was partially offset by a decline
in legacy copper products. Openreach achieved record FTTP orders of 17k per week
in the quarter, and announced it will be extending several commercial FTTP offers,
including its FTTP-only offer. EBITDA grew 3% slightly ahead of revenue growth. 
Operating costs were broadly flat, with higher service costs as we continue to deliver
against our customers’ increasing service expectations, increased FTTP provisions
and pay inflation, broadly offset by ongoing efficiency programmes. Openreach’s 
FTTP rollout reached record levels in the third quarter, building at an average 
run rate of 42k premises passed per week and reaching 4.1m premises at quarter end.
Openreach signed its third R100 contract, covering the North of Scotland, extending
a long-standing partnership with the Scottish Government to connect thousands of
the hardest-to-reach premises. Looking ahead, we do not anticipate any material 
trading impacts arising as a result of the latest Coronavirus restrictions across
the UK in the current financial year, although we do expect some impact on FTTP 
and Gfast provisioning volumes, having temporarily paused non-essential work inside
customers’ premises. Our FTTP build remains on track to reach 4.5m premises by March
2021, despite the latest restrictions. 

_^(1) FTTP, FTTC and Gfast (including Single Order migrations). _

**RESPONSE TO COVID-19**

BT has played a critical role in keeping our customers and the country connected
throughout the pandemic with a wide range of support programmes, including a number
of recent initiatives during Q3 and since the period end.

In response to tighter restrictions around Covid-19 and schools closing, we have
launched a ‘Lockdown Learning’ support scheme, and announced plans to zero rate 
some of the most popular educational content websites designed to support home learning
for all EE, BT Mobile and Plusnet Mobile customers, allowing customers and their
children to access educational content even if they have run out of data.

We have also been working with the Department for Education to ensure school children
can continue to learn online whilst face to face learning has been paused. We are
giving unlimited mobile data to children who need it the most, as well as thousands
of free WiFi vouchers to schools and charities to distribute to families without
an internet connection. We want our offer to be nationwide and we are looking at
the quickest route to extending the mobile data programme to administrations in 
Northern Ireland, Scotland and Wales.

In addition, we have launched our Stand Out Skills Campaign. This initiative provides
job-seekers of all ages with free tips, resources and advice to help them build 
confidence and stand out in a job search.

We have worked with the NHS to connect vaccination centres up and down the country
and our Life Lines Project, which allows relatives to see and speak to their loved
ones in intensive care units via a video-enabled tablet, has now enabled more than
65k virtual visits in NHS hospitals, accounting for more than 400k call minutes 
across 180 hospitals.

**FINANCIALS FOR THE NINE MONTHS TO 31 DECEMBER 2020**

**Income statement**

Reported revenue was £16,058m, down 7%, due primarily to the impact of Covid-19 
on Consumer and our enterprise units, ongoing legacy product declines and divestments
of domestic businesses in Spain, Latin America and France, but was partially offset
by higher rental bases of fibre-enabled products and Ethernet in Openreach.

Adjusted^(1) EBITDA of £5,603m was down 5% or £297m, mainly driven by the fall in
revenue; partially offset by H1 sports rights rebates, savings from our modernisation
programme and other cost initiatives including Covid-19 mitigating actions.

Reported profit before tax was £1,591m, down 17% or £320m, primarily reflecting 
the decline in adjusted EBITDA.

**Tax**

The effective tax rate was 19.8% on reported profit and 19.9% on adjusted^(1) profit,
based on our current estimate of the full year effective tax rate.

**Capital expenditure**

Capital expenditure was £3,030m (2019/20: £2,877m). Network investment was up 10%
to £1,669m, largely due to increased network investment in FTTP. Other capital expenditure
components were largely flat, with £715m spent on customer-driven investments, £
558m on systems and IT, and £88m on non-network infrastructure.

**Normalised free cash flow**

Normalised free cash flow^(1) declined by £170m to an inflow of £830m due to reduced
EBITDA and higher cash capital expenditure, offset by a cash receipt from the monetisation
of a non-strategic revenue stream generated from our building infrastructure and
timing of tax payments.

_^( 1 )See Glossary on page 5._

**Net debt and liquidity**

Net financial debt (which excludes lease liabilities) at 31 December 2020 was £11.0bn,
£0.3bn lower than 31 March 2020 (£11.3bn), with net cash inflow from operating activities
and net proceeds from disposal of subsidiaries offsetting net capital expenditure,
net interest payments and lease payments.

Net debt^(1) including lease liabilities was £17.3bn at 31 December 2020, £0.7bn
lower than at 31 March 2020 (£18.0bn).

**Outlook**

No change to FY20/21 revenue, EBITDA or Capex guidance. The EBITDA outlook range
remains at £7.3bn-£7.5bn.

As a result of a cash receipt from the monetisation of a non-strategic revenue stream
generated from our building infrastructure in Enterprise that more than offsets 
the negative cash impact of Brexit planning and the Huawei pre-buy, we are narrowing
our FY20/21 normalised free cash flow guidance range to £1.3bn-£1.5bn (from £1.2bn-
£1.5bn).

_^( 1 )See Glossary on page 5. _

**OTHER DEVELOPMENTS**

**Regulation**

**Wholesale Fixed Telecoms Market Review (WFTMR) 2021-2026**

In November, Ofcom published a further consultation on remedies. We expect Ofcom
to finalise its overall WFTMR proposals prior to April 2021.  

**Broadband universal service obligation (USO)**

In October, Ofcom opened an investigation into BT’s compliance with its obligations
as a Universal Service provider. Ofcom is gathering evidence and expects to provide
an update by March 2021.

**Spectrum auction**

In December, we applied to bid in Ofcom’s 700MHz and 3.6GHz spectrum auction process.
On 25 January, Ofcom announced that it is planning for the principal stage of the
auction (the start of bidding) to begin in March 2021.

**Consumer fairness**

In November, we reported to Ofcom our adherence to its Fairness for Customers commitments,
in preparation for Ofcom’s industry report planned for Q4 2020/21. In December, 
Ofcom published research on the affordability of telecoms services, calling on communications
providers (CPs) to do more to support customers in financial difficulty. We are 
developing BT’s new social tariff, and we have continued to take action to address
the Competition and Markets Authority’s “loyalty penalty” concerns. We committed
to carrying out regular account reviews for vulnerable customers, to ensure they
are on the best package to suit their needs. 

**European Electronic Communications Code (EECC)**

We have made good progress in scoping and implementing the EECC end-user rights.
We are meeting with Ofcom to seek its view on how it would assess compliance in 
areas that we have encountered practical difficulties in implementing the requirements.

**Wholesale Voice Markets Review**

In November, we responded to Ofcom’s Wholesale Voice Markets Review consultation.
The consultation covered mobile termination rates, non-UK calls, point of interconnection
migration, IP interconnection services to wholesale call origination. This is a 
critical piece of work from Ofcom as it regulates wholesale voice services for the
next five years when BT is planning an important set of migrations and portfolio
simplifications towards all-IP. The ability to navigate this period with minimal
and clear regulation is essential for our business. Key risks we are seeking to 
mitigate include revenue loss connected with lower termination charges, and potential
costs related to the introduction of new rules on IP interconnection and uncertainty
with the IP migration mentioned above. Ofcom’s final statement will be published
in March 2021.

**Other matters**

**Brexit**

A post-Brexit deal on trade and other issues was agreed in December between the 
UK and the EU. While there is clearly more for the UK and EU to work through, we
believe that the deal as agreed, coupled with our own contingency planning, means
we do not currently expect any material financial or operational impact resulting
from Brexit. We’re confident that we can continue supporting and delivering great
products and services for our UK and global customers.

**Government publishes draft telecommunications (security) bill & spending review**

In November, the Government published its draft telecommunications (security) bill,
which proposes to grant the Government powers to enforce a ban on the use of high-
risk vendor equipment in UK telecommunications networks. It is understood that the
bill will go through the various parliamentary stages in early 2021. The costs to
adhere with the draft telecommunications bill are included within our outlook.

In November, the Government also published its spending review. It committed £250m
of funding to help diversify the UK 5G supply chain; it changed its 2025 gigabit
coverage target from all of the UK to 85% of the UK; and it announced a plan to 
spend £1.2bn of its committed £5bn rural subsidy for gigabit broadband by 2025, 
which DCMS outlined in more detail on 22 December.

**Contingent liabilities**

The group is involved in various proceedings, including actual or threatened litigation,
and government or regulatory investigations. Save for the updates provided below,
there have been no material updates relating to the legal proceedings and regulatory
matters as disclosed in our 31 March 2020 Annual Report and our 30 September 2020
half year report.

**Legal proceedings**

In respect of each of the claims below, the nature and progression of such proceedings
and investigations can make it difficult to predict the impact they will have on
the group. There are many reasons why we cannot make these assessments with certainty,
including, among others, that they are in early stages, no damages or remedies have
been specified, and/or the often slow pace of litigation.

**Brazilian tax claims**

In October, the sale of BT Latam Inc. and its subsidiaries to CIH Telecommunications
Americas LLC was completed. As a result of the sale the entities liable for the 
majority of all ICMS and FUST/FUNTTEL matters are no longer a part of BT Group plc
and it will have no ongoing exposure with respect to those matters. The retained
business continues to be responsible for three ICMS cases with a current estimated
potential value of £11m, and 17 FUST/FUNTTEL cases with a current estimated potential
value of £4m. Other than these BT Group plc retains no material direct exposures.

**Class action claim**

In January, law firm Mishcon de Reya applied to the Competition Appeal Tribunal 
to bring a proposed class action claim for damages estimated at £589 million on 
behalf of BT’s landline-only customers alleging anti-competitive behaviour through
excessive pricing by BT to customers with certain residential landline services.
BT intends to defend itself vigorously and regrets being drawn into litigation on
a topic which Ofcom considered more than three years ago. At that time, Ofcom’s 
final statement made no finding of excessive pricing or breach of competition law
more generally. The claim seeks to hold against BT the fact that it implemented 
a voluntary commitment to reduce prices for customers that have a BT landline only
and not to increase those prices beyond inflation (CPI).

**Regulatory and compliance matters**

**Northern Ireland Public Sector Shared Network contract**

In December, Ofcom issued a final Confirmation Decision that BT had contravened 
SMP Condition 5 (which requires BT to provide network access on an ‘Equivalence 
of Inputs’ basis) in relation to the above tender process. BT entered into a voluntary
agreement with Ofcom and paid a penalty of £6.3 million (which included a 30% discount
for cooperating with Ofcom’s investigation).

**Other regulatory and compliance matters**

In the ordinary course of business, we are periodically notified of regulatory and
compliance matters and investigations. We hold provisions reflecting management’s
estimates of regulatory and compliance risks across a range of issues, including
price and service issues. The precise outcome of each matter depends on whether 
it becomes an active issue, and the extent to which negotiation or regulatory and
compliance decisions will result in financial settlement. 

**Glossary**

| Adjusted | Before specific items. Adjusted results are consistent with the way that financial performance is measured by management and assist in providing an additional analysis of the reporting trading results of the group. | 
| EBITDA | Earnings before interest, tax, depreciation and amortisation. | 
| Adjusted EBITDA | EBITDA before specific items, share of post tax profits/losses of associates and joint ventures and net non-interest related finance expense. | 
| Free cash flow | Net cash inflow from operating activities after net capital expenditure. | 
| Capital expenditure | Additions to property, plant and equipment and intangible assets in the period. | 
| Group NPS | Group NPS measures Net Promoter Score in our retail business and Net Satisfaction in our wholesale business. | 
| Normalised free cash flow | Free cash flow after net interest paid and payment of lease liabilities, before pension deficit payments (including the cash tax benefit of pension deficit payments) and specific items. | 
| Net debt | Loans and other borrowings and lease liabilities (both current and non-current), less current asset investments and cash and cash equivalents, including items which have been classified as held for sale on the balance sheet. Currency denominated balances within net debt are translated into sterling at swapped rates where hedged. Fair value adjustments and accrued interest applied to reflect the effective interest method are removed. | 
| Specific items | Items that in management’s judgement need to be disclosed separately by virtue of their size, nature or incidence. In the current period these relate predominantly to retrospective regulatory charges, restructuring charges linked with our modernisation programme and other cost initiatives, and divestment related items. |

Our commentary focuses on the trading results on an adjusted basis, which is a non-
GAAP measure, being before specific items. The BT Group directors believe that presentation
of the group’s results in this way is relevant to an understanding of the group’s
financial performance as specific items are those that in management’s judgement
need to be disclosed by virtue of their size, nature or incidence. This is consistent
with the way that financial performance is measured by management and reported to
the Board and the Executive Committee and assists in providing a meaningful analysis
of the trading results of the group. In determining whether an event or transaction
is specific, management considers quantitative as well as qualitative factors such
as the frequency or predictability of occurrence. Reported revenue, reported operating
costs, reported operating profit and reported profit before tax are the equivalent
unadjusted or statutory measures.

Share on: